In the beginning most entrepreneurs don’t think they need to document how they do things. But that is a terrible mistake because what happens is that as companies grow, often they grow quickly and suddenly it will be necessary to hire help and then just as suddenly, the quality starts suffering because the new people do not operate in the business like the owner does.
And while it is not necessary to do things exactly the same, it IS necessary to do them such that the end results are what the owner desires. To avoid any breakdown of quality, it is imperative to create policies and procedures for every task and process in your company. And it is just as imperative that these policies and procedures are continually updated as your company evolves.
Then, as you hire new people, be sure to train them in your company-specific policies and procedures which will then insure your company continues to operate as you intend. This is the only way.
Our staff at Concierge Business Solutions® has created hundreds of policies and procedures over the years and we can help you too. We have a document template to customize for the look of your company or we can use a template you provide.
For us, creating policies and procedures is quick and painless, but if you are attempting to do it for the first time, the sheer act of writing an opening ‘purpose’ can prove daunting. That is why getting professional help is prudent.
Keep in mind too, people learn in a multitude of ways – some are visual, some are auditory and some are tactile. That means some people learn by seeing, some by hearing and some by doing. And within those categories some people absorb words and others, images. Your policies and procedures must take learning characteristics into account.
Truly, the simple fact you have written policies and procedures will almost guarantee your company will thrive when others falter. It’s like making a commitment to your business. Let Concierge Business Solutions® help get your processes and policies documented, trained and cataloged. It will be one of the best investments you ever make!
For more information or for a consultation, contact us here.